Sometimes this happens for a couple of reason. Here is a list of steps you need to take before contacting us for a resolution.
1. Please check with every member of your household as well as with immediate neighbors.
2. Look around the delivery area, the delivery courier might have had to hide it out of sight so it will not get stolen.
3. Check the type of tracking number you have and then depending on the courier Call your local post office or UPS hub and ask them to research your package. Every mailman/ups driver carries a scanner that pinpoints their GPS location the moment they scan your package. If the scan occurred at a different location than your home, they will be able to retrieve the package for you.
4. If you are still unable to retrieve the package please call us 818-785-2002 or open a support ticket and we will assist you ASAP.