Default solution folder, feel free to edit or delete it.

Defective Product - Warranty
If you have purchased a product from us and you think the product is defective, please open up a support ticket along with the photos of the defect and deta...
Fri, 7 Jul, 2017 at 12:17 PM
Signature Required on My Package - How Can I Remove this Requirement ?
We require signatures on most of our packages as proof of delivery. If you wish to remove that requirement from the package that was sent to you, you can do...
Mon, 7 Aug, 2017 at 11:07 AM
Received Partial Order
Sometimes we ship items from several locations, it is normal to sometimes receive your order in parts. However if not every item arrives within 7-8 business...
Thu, 24 May, 2018 at 3:56 PM
My dress does not fit like how I thought it would.
We try our best to include sizing guides for the customers convenience when shopping online. Most brands fit true to size, except for ICEDRESS items which t...
Thu, 24 May, 2018 at 4:21 PM
I received an incorrect item, what do I do?
We ship from multiple warehouses throughout the country. We try our best the fulfill orders correctly and in as little time as possible. In the case of an o...
Mon, 18 Feb, 2019 at 2:03 PM
US or European sizing?
Please be advised that most of the items we carry are in US sizing. The only brand that is in European sizing is ICEDRESS items and they tens to run a size s...
Tue, 5 Jun, 2018 at 10:47 AM